Customer Support Associate Submit ResuméLink

Responsibilities

 

A dedicated hotline handling aftersales and technical-related concern of Postpaid subscribers. This team will handle low segment calls of Sun Postpaid.   They are expected to address, resolve customer complaint and escalate it to the concerned group/s if needed. The team will also conduct cross-sell/up-sell, and facilitate outbound call if necessary.

 

Requirements

  • Candidate must possess at least a TESDA / Technical / Vocational Certificate, Some College (But did not graduate), Bachelor's/College Degree on any course.
  • Preferably Fresh / Entry Level specializing in BPO/Call Center or equivalent.

Additional Requirements

 

Basic Computer knowledge / Keyboarding: 25-30 wpm

Must have average to above verbal communication skills

Has experience in handling complex complaints; possess problem-solving and decision making skills.

Must have good comprehension ability and Listening skills

Must be Customer centric and Analytical skills

Product comprehension skills

Possess Customer Service and Cross Selling Skills

He/She must be okay with shifting schedule.

 

 

Additional Information

  • Location: Quezon City, NCR.
  • Full Time position(s) are available.
  • Number of vacancies: 200.

WHO WE ARE
Career Magnet is a service-based company offering Managed Services using industry-proven service methodologies and processes together with information technology tools.

What We Do

Career Magnet complements significant business operations and capabilities to give your organization a practical and efficient approach to business. We combine our experience and established process-oriented standards with the right expertise to deliver business operations services that enable faster delivery time, operational flexibility, and broader customer reach for your business.