iPlus Intelligent Network

Non-Technical Support Representative

Responsibilities

 

SCOPE OF WORK

 

A dedicated hotline handling aftersales and technical-related concern of Postpaid subscribers. This team will handle low segment calls of Sun Postpaid.   They are expected to address, resolve customer complaint and escalate it to the concerned group/s if needed. The team will also conduct cross-sell/up-sell, and facilitate outbound call if necessary.

 

Responsibilities/Qualifications:

 

Basic Computer knowledge / Keyboarding: 25-30 wpm
Must have average to above verbal communication skills
Has experience in handling complex complaints; possess problem-solving and decision making skills.
Must have good comprehension ability and Listening skills
Must be Customer centric and Analytical skills
Product comprehension skills
Possess Customer Service and Cross Selling Skills
He/She must be okay with shifting schedule.
Education: Graduate of any  4-year course or have completed 2nd year of College but should have at least 6 months of experience in Customer service / customer-focused environment (maybe Technical or Non Technical Accounts)

 

This is specifically for SUN CELLULAR.

 

Balance inquiry
Upselling

 

FRESH GRADUATES ARE WELCOME TO APPLY!!!

 

 

Requirements

  • Candidate must possess at least a TESDA / Technical / Vocational Certificate, Some College (But did not graduate), Bachelor's/College Degree on any course.
  • Preferably Fresh / Entry Level specializing in Customer Service or equivalent.

  • Candidate must possess at least a Bachelor's/College Degree, Some college / Did not graduate, Technical Vocational / Certificate or equivalent.
  • Applicants must be willing to work in Quezon City.
  • Preferably Fresh / Entry Level specializing in Customer Service or equivalent.
  • Full Time position(s) are available.

Additional Information

  • Location: Quezon City, NCR.
  • Full Time position(s) are available.
  • Number of vacancies: 150.

WHO WE ARE
iPlus Intelligent Network is a service-based company offering Managed Services using industry-proven service methodologies and processes together with information technology tools.

What We Do

iPlus complements significant business operations and capabilities to give your organization a practical and efficient approach to business. We combine our experience and established process-oriented standards with the right expertise to deliver business operations services that enable faster delivery time, operational flexibility, and broader customer reach for your business.

Other Positions Available:
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