iPlus Intelligent Network

Service Order Creator Associate

Responsibilities

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  • Activation, Modification and Deactivation of wired voice and data service from residential to corporate PLDT customers directly thru its Network Management Systems (NMS).
  • Creation, End to End Monitoring of Service Orders for BilisKabit via Clarity and KENAN.
  • Attends to Switch Related and Non-Switch Related concerns via it TEXT.SO using GUI with prompt response meeting its desired SLA.
  • Conduct intensive monitoring and review of all SO processing and physical implementation to detect and diagnose possible fallouts and ageing.
  • Collaborate and escalate SO fallouts to other PLDT groups and assists up to its resolution.
  • Monitors Service Orders to expedite processing (from Account Creation to Closing/Posting).
  • Call out/coordination for possible completion of Service Orders @ RSO Customer.
  • Provides Technical Assistance on Switch Configuration and SO processing to Sales and Marketing, Custcare, Zone, Contractors (Installlers/Repairman) for Home and Enterprise.
  • Assigns Network Element/Facilities for New Install lines that are found working.
  • Analyzes Customer Database Errors and apply immediate resolution.
  • Coordinates with Central Office and outside plant personnel for Change of line equipment and other troubles such as NO Dial Tone, Always busy, etc.
  • End-to-end testing of circuits and data network facilities to assist Installers and Repairman.
  • Initiates remedial measures (e.g change of port or timeslot assignments, reconfiguration of circuits, and activation of alternate routes) during outages to minimize downtime and recommend solution on network elements.
  • Handles VIP follow-up.

Requirements

  • Candidate must possess at least a TESDA / Technical / Vocational Certificate, Some College (But did not graduate), Bachelor's/College Degree on any course.
  • Preferably Fresh / Entry Level specializing in Engineering - Electronics/Communication or equivalent.

  • Candidate must possess at least a Bachelor's/College Degree, Some college / Did not graduate, Technical Vocational / Certificate or equivalent.
  • Applicants must be willing to work in Manila.
  • Preferably Fresh / Entry Level specializing in Engineering - Electronics/Communication or equivalent.
  • Full Time position(s) are available.

Additional Information

  • Location: Manila, NCR.
  • Full Time position(s) are available.

WHO WE ARE
iPlus Intelligent Network is a service-based company offering Managed Services using industry-proven service methodologies and processes together with information technology tools.

What We Do

iPlus complements significant business operations and capabilities to give your organization a practical and efficient approach to business. We combine our experience and established process-oriented standards with the right expertise to deliver business operations services that enable faster delivery time, operational flexibility, and broader customer reach for your business.

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