iPlus Intelligent Network

Customer Support (Retailer)

Responsibilities

SCOPE OF WORK


A dedicated hotline handling aftersales and technical-related concern of Postpaid subscribers. This team will handle low segment calls of Sun Retail.   They are expected to address, resolve customer complaint and escalate it to the concerned group/s if needed. The team will also conduct cross-sell/up-sell, and facilitate outbound call if necessary.

 

Responsibilities/Qualifications:

 

  • Basic Computer knowledge / Keyboarding: 25-30 wpm
  • Must have average to above verbal communication skills
  • Has experience in handling complex complaints; possess problem-solving and decision making skills.
  • Must have good comprehension ability and Listening skills
  • Must be Customer centric and Analytical skills
  • Product comprehension skills
  • Possess Customer Service and Cross Selling Skills
  • He/She must be okay with shifting schedule.
  • Education: Graduate of any  4-year course or have completed 2nd year of College but should have at least 6 months of experience in Customer service / customer-focused environment (maybe Technical or Non Technical Accounts)

 

This is specifically for SUN CELLULAR.

 

  • Balance inquiry
  • Upselling

 

FRESH GRADUATES ARE WELCOME TO APPLY!!!

Requirements

  • Candidate must possess at least a Bachelor's/College Degree on any course.
  • Preferably Fresh / Entry Level specializing in Customer Service or equivalent.

  • Candidate must possess at least a Bachelor's/College Degree or equivalent.
  • Applicants must be willing to work in Quezon City.
  • Preferably Fresh / Entry Level specializing in Customer Service or equivalent.
  • Full Time position(s) are available.

Additional Information

  • Location: Quezon City, NCR.
  • Full Time position(s) are available.

WHO WE ARE
iPlus Intelligent Network is a service-based company offering Managed Services using industry-proven service methodologies and processes together with information technology tools.

What We Do

iPlus complements significant business operations and capabilities to give your organization a practical and efficient approach to business. We combine our experience and established process-oriented standards with the right expertise to deliver business operations services that enable faster delivery time, operational flexibility, and broader customer reach for your business.

Other Positions Available:
» Customer Support Associate
» Account Associate
» Account Marketing Manager
» Document Application Validator
» Administrative Assistant