iPlus Intelligent Network
Customer Support (Retailer)
Responsibilities
SCOPE OF WORK
A dedicated hotline handling aftersales and technical-related concern of Postpaid subscribers. This team will handle low segment calls of Sun Retail. They are expected to address, resolve customer complaint and escalate it to the concerned group/s if needed. The team will also conduct cross-sell/up-sell, and facilitate outbound call if necessary.
Responsibilities/Qualifications:
- Basic Computer knowledge / Keyboarding: 25-30 wpm
- Must have average to above verbal communication skills
- Has experience in handling complex complaints; possess problem-solving and decision making skills.
- Must have good comprehension ability and Listening skills
- Must be Customer centric and Analytical skills
- Product comprehension skills
- Possess Customer Service and Cross Selling Skills
- He/She must be okay with shifting schedule.
- Education: Graduate of any 4-year course or have completed 2nd year of College but should have at least 6 months of experience in Customer service / customer-focused environment (maybe Technical or Non Technical Accounts)
This is specifically for SUN CELLULAR.
- Balance inquiry
- Upselling
FRESH GRADUATES ARE WELCOME TO APPLY!!!
Requirements
- Candidate must possess at least a Bachelor's/College Degree on any course.
- Preferably Fresh / Entry Level specializing in Customer Service or equivalent.
- Candidate must possess at least a Bachelor's/College Degree or equivalent.
- Applicants must be willing to work in Quezon City.
- Preferably Fresh / Entry Level specializing in Customer Service or equivalent.
- Full Time position(s) are available.
Additional Information
- Location: Quezon City, NCR.
- Full Time position(s) are available.