Responsibilities

SCOPE OF WORK

A dedicated hotline handling aftersales and technical-related concern of Postpaid subscribers. This team will handle low segment calls of Sun Retail.   They are expected to address, resolve customer complaint and escalate it to the concerned group/s if needed. The team will also conduct cross-sell/up-sell, and facilitate outbound call if necessary.

 

Responsibilities/Qualifications:

 

• Basic Computer knowledge / Keyboarding: 25-30 wpm
• Must have average to above verbal communication skills
• Has experience in handling complex complaints; possess problem-solving and decision making skills.
• Must have good comprehension ability and Listening skills
• Must be Customer centric and Analytical skills
• Product comprehension skills
• Possess Customer Service and Cross Selling Skills
• He/She must be okay with shifting schedule.
• Education: Graduate of any  4-year course or have completed 2nd year of College but should have at least 6 months of experience in Customer service / customer-focused environment (maybe Technical or Non Technical Accounts)

 

This is specifically for SUN CELLULAR.

 

• Balance inquiry
• Upselling

 

FRESH GRADUATES ARE WELCOME TO APPLY!!!

Requirements

• Candidate must possess at least a Bachelor's/College Degree on any course.
• Preferably Fresh / Entry Level specializing in Customer Service or equivalent.

• Candidate must possess at least a Bachelor's/College Degree or equivalent.
• Applicants must be willing to work in Quezon City.
• Preferably Fresh / Entry Level specializing in Customer Service or equivalent.
• Full Time position(s) are available.

Additional Information

• Location: Quezon City, NCR.
• Full Time position(s) are available.