The Coffee Bean & Tea Leaf Philippines, Inc

District Manager

Responsibilities

The District Manager is responsible for maintaining the key business areas listed:

 

Sales/Customer Service

·         Is accountable for sales growth within the district, assisting the Operations Manager in reaching their sales plans.

·         Monitors controllable store expenses for profitability.

·         Maintains efficient, friendly service standards.

·         Responds pro-actively to prevent and resolve customer service situations.

·         Conducts customer surveys and evaluates Mystery Shopper shopper surveys.

·         Is sales driven and generates a sales environment in stores.

 

Store Operations

·         Sets up and maintains cost and labor controls.

·         Responsible for loss prevention and innovations.

·         Responsible for store management supervision including but not limited to directing of management team, corrective counseling, and issuing management evaluations.

·         Organizes the opening of new TheCoffee Bean& Tea Leaf® locations.

·         Identifies and resolves problems for items that affect any of the above objectives.  Also, creates systems to identify or solve problems before they happen or to prevent them from reoccurring.  Utilizes action plans when needed

·         Creates, improves, or upgrades systems to better and more efficiently achieve goals and objectives.  Also, develops methods to help build customer base and company expansion.

·         Acts as liaison between corporate and management personnel and coordinates with other Senior Management Members.

·         Executes effective store visits.

 

Team Member Development

·         Perpetuates company philosophy and culture.

·         Effectively recruits and interviews new management candidates.

·         Ensures appropriate training for StoreLeaders.

·         Manages the development and performance of Store Leaders.

·         Evaluates Store Leaders on an on-going basis.

·         Creates and implements consistent, ongoing, efficient, effective, staff and manager training to both meet the company objectives and create bench strength for growth and change.

·         Implements training manuals and ongoing training classes.

·         Motivates Store Leaders to maintain quality and consistent product.

 

Product Knowledge

·         Educates Store Leaders on all products and services.

·         Consistently maintains the highest quality of product standards.

·         Oversees drink making and re-certification process, monthly.

 

Visual Presentation

·         Supervises Store Leaders in maintaining clean, safe, well-stocked and merchandised stores.

·         Enforces company merchandising standards.

Requirements

  • Candidate must possess at least a Bachelor's/College Degree, Hospitality/Hotel and Restaurant Management, Food Science/Nutrition/Dietetics, Food and Beverage Services Management, Business Studies/Administration/Management or equivalent.
  • Required language(s): English & Tagalog.
  • At least 5 year(s) of working experience in the related field is required for this position.
  • Applicants must be willing to work in Makati City.
  • Preferably Senior Manager specializing in Food/Beverage/Restaurant Service or equivalent.
  • Full Time position(s) are available.

The Coffee Bean & Tea Leaf has grown to be the largest and oldest privately held specialty coffee and tea retailer in the U.S. with over 800 stores worldwide.

Since 1963, The Coffee Bean & Tea Leaf has stood for fine ingredients, great taste and innovation. We are proud of our numerous insdustry firsts. The Original Ice Blended is the beverage that started the frozen coffee drink craze, creating a new drink category that is now world famous.

We've always believed you deserve better than just quick convenience.

At The Coffee Bean & Tea Leaf, Taste Matters.