Optum, a UnitedHealth Group company

Customer Service Advocate

Responsibilities

Doing your best.  That's what we want you to do in this role.  Even if you don't have experience, we provide the training and support for you to start your career as a Customer Services Advocate. Apply today – begin your career with Optum.

         Primary Responsibilities:

  • Focus on resolving issues on the first call, navigate through the appropriate computer system(s) to identify the current status of the issue and provide appropriate response to customer

  • Deliver all information and questions in a positive, conversational and compassionate manner to facilitate developing a relationship with the provider or member, while providing the best customer service experience possible

  • Maintains strict member and company confidentiality

  • Performs other related duties as assigned

    Basic Qualifications:

  • Open to new graduates of any course without any previous work experience or have worked in a non-BPO industry

  • Willingness to work in a fast paced environment

  • Willing to work on shifting schedules

     

    Keywords: Customer Service, Healthcare, Fresh Graduate, BPO, Career, UHG, Optum

     

Requirements

  • Candidate must possess at least a Some College (But did not graduate), Bachelor's/College Degree on any course.
  • Preferably Fresh / Entry Level specializing in Customer Service or equivalent.

  • Candidate must possess at least a Some College (But did not graduate), Bachelor's/College Degree or equivalent.
  • Applicants must be willing to work in Taguig City.
  • Full Time position(s) are available.

Additional Information

  • Location: Taguig City, NCR.
  • Full Time position(s) are available.
  • Number of vacancies: 20.

Careers at Optum

If you’re going to change careers, why not look for an employer that’s out to change everything? If you have that kind of appetite for change, Optum is the right place for you. As part of the growing UnitedHealth Group family of businesses, we’re driving innovation and change all over the world. That’s creating opportunity right here in the Philippines for people with energy, passion and a focus on quality. We’re driven to help people live healthier lives and to helpmake the health care system work better for everyone. We want to make a difference and that makes this the one job opportunity that can change everything for you. 

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