Operations Manager for a US Medical Insurance Account - Voice (Alabang)

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Responsibilities

  • The Operations Manager is the pivotal operational point of translating client requirements into production floor activities.
  • He or she is the Company Program Manager/Senior Manager of Program Management internal contact for the overall management and productivity of the operation.
  • He or she is responsible for the management of specified supervisory teams, tracking of overall center efficiency, keeping updated on product and promotion information, providing Company Program Management with updates on service provided, and identifying and tracking improvement and value added opportunities. 

Requirements

  • Candidate must possess at least a Bachelor's/College Degree on any course.
  • Preferably Manager specializing in BPO/Call Center or equivalent.

Additional Requirements

  • Candidate must possess at least a Bachelor's/College Degree , any field.
  • Required language(s): English
  • At least 4 year(s) of working experience in the related field is required for this position.
  • At least 2 years experience as an Operations Manager in a Healthcare Account is required
  • Must have handled at least 200-300 FTEs
  • Applicants must be willing to work in ALABANG.
  • Preferably Assistant Manager / Managers specializing in Customer Service or equivalent.
  • Full-Time position(s) available.

Additional Information

  • Location: Muntinlupa City, NCR.
  • Full Time position(s) are available.

HGS is a leader in optimizing the customer experience and helping our clients to become more competitive.  HGS provides a full suite of business process management services from marketing and digital enablement services, consumer interaction services to platform enabling back office business services. By applying analytics and interaction transformation design to deliver innovation and thought leadership, HGS increases revenue, improves operating efficiency and helps to retain valuable customers. HGS expertise spans the telecommunications and media, healthcare, insurance, banking, consumer electronics and technology, retail, consumer packaged goods industries, as well as the public sector. HGS operates on a global landscape with about 40,000 employees in 65 worldwide locations delivering localized solutions. HGS, part of the multi-billion dollar Hinduja Group, has over four decades of experience working with some of the world's most recognized brands.