Customer Care Professionals (Quezon City) Submit ResuméLink

Responsibilities

  • Provide exceptional customer care experience on every interaction to drive brand loyalty and increase revenue
  • Deliver extraordinary care by promptly and accurately responding to customer inquiries & solving customer issues
  • Evaluate and analyze account information and recommend tailored solutions to customers

Requirements

  • At least 1 year(s) of working experience in the related field is required for this position.
  • Candidate must possess at least a Some College (But did not graduate), Bachelor's/College Degree on any course.
  • Preferably Non-Executive specializing in BPO/Call Center or equivalent.

Additional Requirements

  • Graduate of any 4-year course
  • Completed at least 2 years in college with 6 months customer service experience
  • Excellent communications skills
  • Minimum 1 year call center experience
  • Experience with a financial, billing, and credit card account
  • Amenable to work in shifts and holiday
  • Willing to work in Libis, Quezon City

 

What we Offer

  • Earn up to 60K* monthly salary
  • Account Incentives
  • Night Differential
  • Paid Leaves
  • Rice Allowance
  • Medical & Life Insurance
  • 13th Month Pay

Additional Information

  • Location: Quezon City, NCR.
  • Full Time position(s) are available.

HGS is a leader in optimizing the customer experience and helping our clients to become more competitive.  HGS provides a full suite of business process management services from marketing and digital enablement services, consumer interaction services to platform enabling back office business services. By applying analytics and interaction transformation design to deliver innovation and thought leadership, HGS increases revenue, improves operating efficiency and helps to retain valuable customers. HGS expertise spans the telecommunications and media, healthcare, insurance, banking, consumer electronics and technology, retail, consumer packaged goods industries, as well as the public sector. HGS operates on a global landscape with about 40,000 employees in 65 worldwide locations delivering localized solutions. HGS, part of the multi-billion dollar Hinduja Group, has over four decades of experience working with some of the world's most recognized brands.