IBM Solutions Delivery

HR - Contact Center Representative (Nuvali)


  • This role encompasses HR Generalists and HR Specialists.
  • They handle individual queries through calls and e-mail from all their clients (client employees and managers). Topics include, but are not limited to, Compensation & Benefits, Workforce Management, Skills Learning.
  • The HR Generalists perform 1st level support and receive the queries first through direct calls and e-mails.
  • The HR Specialists perform 2nd level support and handle more difficult, time consuming or special queries.
  • This involves working closely with client HR teams in various countries.


  • Candidate must possess at least a Bachelor's/College Degree or equivalent.
  • Preferably Fresh / Entry Level specializing in Human Resources or equivalent.

With the global competition for talent increasing over the next decade, finding and retaining skilled professionals has never been more important. As an IBM HR Contact Center Representative, you'll work with client HR teams from countries around the world to help resolve important issues related to employee concerns and queries. As an HR Contact Center Representative you'll perform first or second level support, receiving questions from direct calls and email or handling more difficult, time-consuming or specialized queries. Topics will vary from Compensation & Benefits to Workforce Management and Skills Development, among other queries.

Come work with exceptional people, just like you.

Additional Information

  • Location: Laguna, CALABARZON.
  • Full Time position(s) are available.

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