Power Mac Center

CUSTOMER SERVICE OFFICER - URGENT HIRING (MAKATI & TAGUIG)

Responsibilities

I. JOB SUMMARY!

The Customer Service Officer provides Frontline and Backroom Technical and Customer service support

to Apple Customers as part of Power Mac Center’s After-Sales service. 

This position comprises of TWO (2) Main Roles, the Frontline and Backroom CSO Roles. Each roles are broken down to TWO (2) specific roles as indicated below:

  •   Frontline CSO

    • Receiving CSO

    • Releasing CSO

  •    Backroom CSO

These roles have different sets of tasks and responsibilities but with one goal: 

“To provide High-Level Customer Satisfaction by building and maintaining strong customer relationships in every interaction while preserving company interests.” 

The Customer Service Officer may be assigned to any of the two roles on a rotational basis or as required by business needs.

 

 

Requirements

  • Candidate must possess at least a Bachelor's/College DegreeBusiness Studies/Administration/Management, Communications/PR, Marketing, Nursing, Tourism/Travel or equivalent.
  • Preferably Fresh / Entry Level specializing in Customer Service or equivalent.

Must be Service and Customer oriented team Player. Flexible, self motivated with the ability to work under pressure in a fast-paced and culturally dynamic organisation. Must be adept in handling difficult situations and able to handle customer complaints. Must have the ability to prioritize and perform multiple tasks. Has STRONG command of the English language. Negotiation, leadership skills is a plus. Must be able to demonstrate guidance, control and direction. Pleasing personality, patient and courteous. 

Additional Information

  • Salary between PHP 15,000.00 and PHP 18,000.00
  • Location: Makati City, NCR.
  • Full Time position(s) are available.
  • Number of vacancies: 20.

The Premier Apple Partner in the Philippines
 
We know Apple to the core.

Established in August 1994, Power Mac Center is a recognized Apple Premium Reseller, Authorized Education Reseller, Authorized Training Center and Authorized Service Provider in the Philippines. With over 21 years of experience in the Apple business, Power Mac Center has become a reliable retailer and service provider of Apple products to the Filipino consumer.

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