Power Mac Center

CUSTOMER SERVICE OFFICER - URGENT HIRING (SAN JUAN)

Responsibilities

The Customer Service Officer provides Frontline and Backroom Technical and Customer service support to Apple Customers as part of Power Mac Center’s After-Sales service. 

This position comprises of TWO (2) Main Roles, the Frontline and Backroom CSO Roles. Each roles are broken down to TWO (2) specific roles as indicated below:

    Frontline CSO

  • Receiving CSO
  • Releasing CSO

    Backroom CSO

  • Inbound CSO
  • Outbound CSO

Requirements

  • Candidate must possess at least a Bachelor's/College DegreeBusiness Studies/Administration/Management, Chemistry, Hospitality/Hotel and Restaurant Management, Nursing, Political Science, Tourism/Travel or equivalent.
  • Preferably Fresh / Entry Level specializing in Customer Service or equivalent.

Must be Service and Customer oriented team Player. Flexible, self motivated with the ability to work under pressure in a fast-paced and culturally dynamic organisation. Must be adept in handling difficult situations and able to handle customer complaints. Must have the ability to prioritize and perform multiple tasks. Good motivational, verbal and written communication skills. Has STRONG command of the English language. Negotiation, leadership skills is a plus. Must be able to demonstrate guidance, control and direction. Pleasing personality, patient and courteous

Additional Information

  • Salary between PHP 15,000.00 and PHP 18,000.00
  • Location: San Juan City, NCR.
  • Full Time position(s) are available.
  • Number of vacancies: 20.

The Premier Apple Partner in the Philippines
 
We know Apple to the core.

Established in August 1994, Power Mac Center is a recognized Apple Premium Reseller, Authorized Education Reseller, Authorized Training Center and Authorized Service Provider in the Philippines. With over 21 years of experience in the Apple business, Power Mac Center has become a reliable retailer and service provider of Apple products to the Filipino consumer.

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