ZMG Ward Howell

Bilingual Customer Service Representative

Responsibilities

  • Determines requirements by working with customers.
  • Answers inquiries by clarifying desired information; researching, locating, and providing information.
  • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
  • Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
  • Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
  • Maintains call center database by entering information.
  • Keeps equipment operational by following established procedures; reporting malfunctions.
  • Updates job knowledge by participating in educational opportunities.
  • Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments

Requirements

  • At least 1 year(s) of working experience in the related field is required for this position.
  • Candidate must possess at least a High School Diploma, Bachelor's/College Degree on any course.
  • Preferably Fresh / Entry Level specializing in Customer Service or equivalent.
  • Required skill(s): Communication Skills, Technical Support.

Openings for Korean, Spanish, Portuguese, Mandarin, French, Italian, Arabic, and Thai.

Additional Information

  • Location: Mandaluyong City, NCR.
  • Full Time position(s) are available.
  • Number of vacancies: 20.

ZMG Ward Howell is an executive search firm in Southeast Asia with almost 30 years of solid experience in local and international searches for senior and mid-level executives in various industries.

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