ICMS LLC Philippine Branch Office

IT SERVICE DESK TECHNICIAN

Responsibilities

 

  • Provide in-person and remote help desk support for all offices operating in a Windows environment
  • Respond to Help Desk trouble tickets via ticket system or by phone
  • Procure, install, and configure hardware and software for new hires
  • Manage PC images using various deployment techniques
  • Create, modify, and disable user accounts
  • Maintain and organize company equipment database for all IT hardware                              
  • Place hardware and software orders
  • Analyze, install, and support patches, upgrades and performance enhancements

Requirements

  • At least 2 year(s) of working experience in the related field is required for this position.
  • Candidate must possess at least a Bachelor's/College Degree, Post Graduate Diploma / Master's Degree, Professional License (Passed Board/Bar/Professional License Exam) on any course.
  • Preferably Fresh / Entry Level specializing in IT/Computer - Network/System/Database Admin or equivalent.
  • Required skill(s): Monitoring Software, Configuration, Utilization, Reporting.
  • Required language(s): English, Filipino.

 

  • 3+ years providing Network Administration/Help Desk support in a corporate environment
  • Advanced knowledge of Windows 7, 8.1 and Windows 10
  • Knowledge of Active Directory and Microsoft Exchange 2010 and higher
  • Extensive knowledge of Hardware/Software installation and PC troubleshooting.
  • Strong organizational skills and attention to detail
  • Must be able to work flexible hours to include on-call support
  • Must be able to work independently in a fast-paced environment
  • Patience and excellent oral communication skills

Additional Information

  • Location: Pasig City, NCR.
  • Full Time position(s) are available.
  • Number of vacancies: 7.