ICMS LLC Philippine Branch Office




  • Provide in-person and remote help desk support for all offices operating in a Windows environment
  • Respond to Help Desk trouble tickets via ticket system or by phone
  • Procure, install, and configure hardware and software for new hires
  • Manage PC images using various deployment techniques
  • Create, modify, and disable user accounts
  • Maintain and organize company equipment database for all IT hardware                              
  • Place hardware and software orders
  • Analyze, install, and support patches, upgrades and performance enhancements


  • At least 2 year(s) of working experience in the related field is required for this position.
  • Candidate must possess at least a Bachelor's/College Degree, Post Graduate Diploma / Master's Degree, Professional License (Passed Board/Bar/Professional License Exam) on any course.
  • Preferably Fresh / Entry Level specializing in IT/Computer - Network/System/Database Admin or equivalent.
  • Required skill(s): Monitoring Software, Configuration, Utilization, Reporting.
  • Required language(s): English, Filipino.


  • 3+ years providing Network Administration/Help Desk support in a corporate environment
  • Advanced knowledge of Windows 7, 8.1 and Windows 10
  • Knowledge of Active Directory and Microsoft Exchange 2010 and higher
  • Extensive knowledge of Hardware/Software installation and PC troubleshooting.
  • Strong organizational skills and attention to detail
  • Must be able to work flexible hours to include on-call support
  • Must be able to work independently in a fast-paced environment
  • Patience and excellent oral communication skills

Additional Information

  • Location: Pasig City, NCR.
  • Full Time position(s) are available.
  • Number of vacancies: 7.

ICMS LLC - Philippine Branch Office is a pioneer BPO for the mortgage industry. Opened as a transactional fulfillment operation designed in response to the processing requirements of our mortgage industry partners across America.

Here at ICMS LLC, we are committed to providing top-notch service and performance to meet the meticulous standards of our partners and clients. Start to build your career and future here, let's rise together to bring insight to the mortgage process. ?Be part of ICMS LLC Philippine Branch Office.