Doing your best. That's what we want you to do in this role. Even if you don't have experience, we provide the training and support for you to start your career as a Customer Services Advocate. Apply today - begin your career with Optum.
Focus on resolving issues on the first call, navigate through the appropriate computer system(s) to identify the current status of the issue and provide appropriate response to customer
Deliver all information and questions in a positive, conversational and compassionate manner to facilitate developing a relationship with the provider or member, while providing the best customer service experience possible
Maintains strict member and company confidentiality
Performs other related duties as assigned
Open to new graduates of any course without any previous work experience or have worked in a non-BPO industry
Willingness to work in a fast paced environment
Willing to work on shifting schedules
Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
Optum is a drug-free workplace. © 2017 Optum Global Solutions (Philippines) Inc. All rights reserved.