Optum, a UnitedHealth Group company

Customer Service Advocate - Taguig City, NCR, Philippines

Responsibilities

Doing your best.  That's what we want you to do in this role.  Even if you don't have experience, we provide the training and support for you to start your career as a Customer Services Advocate. Apply today - begin your career with Optum.

Primary Responsibilities:

  • Focus on resolving issues on the first call, navigate through the appropriate computer system(s) to identify the current status of the issue and provide appropriate response to customer

  • Deliver all information and questions in a positive, conversational and compassionate manner to facilitate developing a relationship with the provider or member, while providing the best customer service experience possible

  • Maintains strict member and company confidentiality

  • Performs other related duties as assigned

Required Qualifications:

  • Open to new graduates of any course without any previous work experience or have worked in a non-BPO industry

  • Willingness to work in a fast paced environment

  • Willing to work on shifting schedules

Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

 

Optum is a drug-free workplace. © 2017 Optum Global Solutions (Philippines) Inc. All rights reserved.

 

Requirements

  • Candidate must possess at least a Bachelor's/College Degree on any course.
  • Preferably Fresh / Entry Level specializing in BPO/Call Center or equivalent.

Additional Information

  • Salary between PHP 12,000.00 and PHP 14,000.00
  • Location: Taguig City, NCR.
  • Full Time position(s) are available.
  • Number of vacancies: 25.

Careers at Optum

If you’re going to change careers, why not look for an employer that’s out to change everything? If you have that kind of appetite for change, Optum is the right place for you. As part of the growing UnitedHealth Group family of businesses, we’re driving innovation and change all over the world. That’s creating opportunity right here in the Philippines for people with energy, passion and a focus on quality. We’re driven to help people live healthier lives and to helpmake the health care system work better for everyone. We want to make a difference and that makes this the one job opportunity that can change everything for you. 

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