Customer Service Representative (for pooling)

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Responsibilities

Cardinal Health is a captive Customer Shared Services center in Bonifacio Global City! We are looking for driven individuals to join our Customer Care team. Below are the details for this opportunity.

 

What Customer Order Mgmt (Customer Service Representative) contributes to Cardinal Health
Customer Order Management is responsible for expediting orders by acting as a liaison in problem solving, research and problem/dispute resolution.

 

What is expected of you for success in your role?
• Demonstrates working knowledge of business practices and procedures.
• Demonstrates working knowledge of product/service features used in customers' businesses
• Interprets and applies systems knowledge and tools to manage customer requests with supervision
• Resolves routine problems/issues
• Coordinates problem resolution with alternate sources
• Offers customers alternatives based on available tools and information

 

What is expected of you and others at this level in Customer Service for functional success?
• Works to understand complex functional situations by paying attention to the details of the tasks at hand and by breaking them down into smaller pieces
• Ensures that customers have a positive experience; commits to meet or exceed customer expectations.
• Demonstrates deep customer expertise; collaborates with appropriate parties to identify the drivers leading to business success.
• Identifies opportunities to improve efficiency while providing flawless transactions, services and products; manages monetary assets and other resources to optimize cost effectiveness.
• Measures and evaluates the effectiveness of protocols, programs or deliverables; compares measurement results to standards and takes
 

Accountabilities in this role
• Listen and respond to customers' needs and concerns
• Will be taking orders via phone, web, email and fax
• Provide information about products and services
• Handle returns or complaints
• Research answers or solutions as needed
• Refer customers to supervisors or managers

 

Qualifications
• Minimum two years of college education
• Proficiency in verbal and written communication skills
- Uses correct grammar and appropriate vocabulary
- Communicates clearly and effectively
- Actively listens and has the ability to engage with the customer
• Prior computer experience using Microsoft Office systems required
• Must be detailed oriented
• Has sense of urgency and must be able to multi-task
• Demonstrates business etiquette/professionalism to both internal and external teams

 

Requirements

  • Candidate must possess at least a TESDA / Technical / Vocational Certificate, Some College (But did not graduate), Senior High School Diploma on any course.
  • Preferably Fresh / Entry Level specializing in Customer Service or equivalent.

Additional Requirements

Cardinal Health is a captive Customer Shared Services center in Bonifacio Global City! We are looking for driven individuals to join our Customer Care team. Below are the details for this opportunity.

 

What Customer Order Mgmt (Customer Service Representative) contributes to Cardinal Health
Customer Order Management is responsible for expediting orders by acting as a liaison in problem solving, research and problem/dispute resolution.

 

What is expected of you for success in your role?
• Demonstrates working knowledge of business practices and procedures.
• Demonstrates working knowledge of product/service features used in customers' businesses
• Interprets and applies systems knowledge and tools to manage customer requests with supervision
• Resolves routine problems/issues
• Coordinates problem resolution with alternate sources
• Offers customers alternatives based on available tools and information

 

What is expected of you and others at this level in Customer Service for functional success?
• Works to understand complex functional situations by paying attention to the details of the tasks at hand and by breaking them down into smaller pieces
• Ensures that customers have a positive experience; commits to meet or exceed customer expectations.
• Demonstrates deep customer expertise; collaborates with appropriate parties to identify the drivers leading to business success.
• Identifies opportunities to improve efficiency while providing flawless transactions, services and products; manages monetary assets and other resources to optimize cost effectiveness.
• Measures and evaluates the effectiveness of protocols, programs or deliverables; compares measurement results to standards and takes
 

Accountabilities in this role
• Listen and respond to customers' needs and concerns
• Will be taking orders via phone, web, email and fax
• Provide information about products and services
• Handle returns or complaints
• Research answers or solutions as needed
• Refer customers to supervisors or managers

 

Qualifications
• Minimum two years of college education
• Proficiency in verbal and written communication skills
- Uses correct grammar and appropriate vocabulary
- Communicates clearly and effectively
- Actively listens and has the ability to engage with the customer
• Prior computer experience using Microsoft Office systems required
• Must be detailed oriented
• Has sense of urgency and must be able to multi-task
• Demonstrates business etiquette/professionalism to both internal and external teams

 

Additional Information

  • Location: Taguig City, NCR.
  • Contract position(s) are available.
  • Number of vacancies: 20.

Cardinal Health, Inc. is a Fortune 500 health care services company based in Dublin, Ohio. The company specializes in distribution of pharmaceuticals and medical products, serving more than 100,000 locations. The company also manufactures medical and surgical products, including gloves, surgical apparel and fluid management products. In addition, it operates the largest network of radiopharmacies in the U.S. Cardinal Health provides medical products to over 75 percent of hospitals in the United States.