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Customer Service Representatives | Weekends Off

Hinduja Global Solutions

Requirements

  • At least 1 year(s) of working experience in the related field is required for this position.
  • Candidate must possess at least a TESDA / Technical / Vocational Certificate, Bachelor's/College Degree on any course.
  • Preferably Fresh / Entry Level specializing in BPO/Call Center or equivalent.

Responsibilities

Minimum Qualifications:

Completed at least two years in college
Highschool Graduate with at least 6 months to 1 year call center experience
Good to excellent verbal and written communication skills
Ability to work in a non-scripted environment
Proficient in MS Office and Internet browsing
Amenable to work in shifts and holidays
Willing to work in Eastwood or Libis QC


Get to enjoy these perks!

Competitive Compensation Package
Flexible Allowances
Night differential
Account incentives or bonuses
Medical and life insurance
HMO Coverage for you & your dependents
Leave conversion both SL & VL that can be converted to monetary & non-monetary rewards
Free parking


Job Description:

Handles inbound calls on the first call, through the use of proactive customer service and call control techniques and proven troubleshooting procedures
Creates an exceptional experience for the customer by using professional customer service techniques, personalizing and focusing on adding value to the call
Retains existing customer/services through the use of proactive customer service/consulting techniques and enabling customers to perceive value in the service
Consistently improving product knowledge and understanding, participating in ongoing training in keeping with changing business strategies
Manipulate systems and escalate issues to the appropriate personnel for final resolution
Adheres to HGS’ policies and procedures and maintain a positive attitude in support of HGS’ Commitment to Excellence.
Performs other duties as assigned.

Additional Info

  • Location: Quezon City, NCR.
  • Full Time position(s) are available.
  • Number of vacancies: 12.

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About Us

At HGS, our sole focus is on the skills you will bring to our table and the ones you will learn with us. We are excited about what we can do here, together. Join us.

 

A part of the multi-billion dollar conglomerate Hinduja Group, HGS is a global leader in business process management (BPM) and optimizing the customer experience lifecycle. We are committed to our mission of enabling our clients to become more competitive every day. Our expertise lies in combining technology-powered services in automation, analytics, and digital with domain expertise focusing on Back-Office processing, Contact Centers and HRO solutions to deliver transformational impact to our clients.

By the merit of being in the customer service industry for more than four decades now, HGS has been in the thick of all innovations that have swept CRM operations worldwide. Over the past two decades, we have built expertise in nine industries, serving both international and local clients across seven geographies. Now, we are ideating new-age careers in each of these verticals to help us revolutionize today’s customer experience, leading our clients to the forefront of their business.

 

OUR VISION

To be a globally preferred business process transformation partner for our clients, creating value in their business through innovative outsourcing solutions.

OUR MISSION

To Make Our Customers More Competitive

OUR VALUES

HGS has evolved the following set of Seven Values that inspire and energize every employee of the Company and its subsidiaries: