Healthcare Customer Service Advocate - Taguig

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Responsibilities

Are you a Fresh Graduate? Or wants to venture to a new career path? Join us now and be part of Fortune 5 company! Even if you don't have experience, we provide you the training & support for you to start your career as a Customer Service Advocate.

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.

 

QUALIFICATIONS:

  • Candidate must possess at least a Bachelor's/College Degree on any course.
  • Preferably Fresh / Entry Level specializing in BPO/Call Center or equivalent
  • Open to new graduates of any course without any previous work experience or have worked in a non-BPO industry
  • Willing to work on a night shift
  • Willing to work in Mckinley, Taguig
  • Willing to start ASAP

Primary Responsibilities:

  • Focus on resolving issues on the first call, navigate through the appropriate computer system(s) to identify the current status of the issue and provide appropriate response to customer
  • Deliver all information and questions in a positive, conversational and compassionate manner to facilitate developing a relationship with the provider or member, while providing the best customer service experience possible
  • Maintains strict member and company confidentiality
  • Performs other related duties as assigned

WHAT TO EXPECT:

  • You will be handling Healthcare Voice Account
  • We offer competitive salary
  • We offer HMO on Day 1 onwards
  • Your career growth is of utmost priority
  • Fixed Weekends OFF

Apply now! or you can drop by at our Taguig site located at: 1st Floor, Science Hub Tower 3, McKinley Hill, Taguig City during weekdays 11:00 AM to 6:00 PM. Bring a copy of your updated resume.

Requirements

  • Candidate must possess at least a Bachelor's/College Degree on any course.
  • Preferably Fresh / Entry Level specializing in BPO/Call Center or equivalent.

Additional Information

  • Salary between PHP 14,000.00 and PHP 18,500.00
  • Location: Taguig City, NCR.
  • Full Time position(s) are available.
  • Number of vacancies: 25.

Careers at Optum

If you’re going to change careers, why not look for an employer that’s out to change everything? If you have that kind of appetite for change, Optum is the right place for you. As part of the growing UnitedHealth Group family of businesses, we’re driving innovation and change all over the world. That’s creating opportunity right here in the Philippines for people with energy, passion and a focus on quality. We’re driven to help people live healthier lives and to helpmake the health care system work better for everyone. We want to make a difference and that makes this the one job opportunity that can change everything for you.