Senior Content Developer (Training & Instructional Design background)

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Responsibilities

The Sr. Content Developer will be responsible for developing training content based on client requirements. They will work closely with several campaign Subject Matter Experts, Training Managers, Graphic Artists, and Content Development Manager in designing course content that effectively transfers skills and knowledge to end users in accordance with the defined training curriculum and design schedule.

  • Develop content and communication material, and/or full course programs to meet course
  • goals.
  • Maintain, modify and improve existing course materials based on the trainer, trainee, and manager feedback.
  • Apply effective and apt multimedia learning methodologies depending on the requirements and limitations of the programs being supported.
  • Ensure quality of Presentations and Presentation Skills.
  • Escalate quality deficiencies to Training & Quality Manager.
  • Escalate when there are questions on course content.
  • Keep high level of own expertise, taking initiative to understand.
  • Attend internal local meeting (staff or with other departments).
  • Liaise between clients/operations and the technical team in the development of materials.
  • Run reports and analyze existing data and customize modules depending on need.
  • Basing on results, develop appropriate modules and improvement plans as necessary
  • Gather up-to-date information and integrating feedback into the best practices.
  • Complete Needs Assessments with department heads in order to close identified knowledge gaps.

Functional Knowledge

  • Must have knowledge of training methodologies and frameworks, specifically ADDIE.
  • Understanding of the adult learning principles and how they apply in a corporate setting.
  • Have good communication skills for working with clients.
  • Exceptional organizational skills and time management.
  • Highly flexible, could adapt to changes in plans rapidly and effectively.
  • Has high attention to detail, can easily adjust to immediate plan modifications.

 

We want to make your Transcom experience extra special so take advantage of these great benefits once you work with us:

  • HMO coverage from day one (1) of employment.
  • Free shuttle service to all employees with wide coverage of pick-up/drop-off points.
  • Free meals to all employees with perfect attendance through our Transcom Rewards card.
  • Child care facility with onsite nurses to take care of your little ones while you are at work.
  • On-site pharmacy to cater to your medical and nutritional needs on top of the many health and wellness programs we implement for the benefit of all employees.
  • Mutual savings benefit for employees in order to help you save and prepare for your future. On top of a separate retirement plan that the company also offers, this voluntary savings scheme allows eligible employees to save 2-10% of their monthly basic salary. Tenured employees have the opportunity to increase their savings through the matching company contribution. Thus, the longer an employee stays with Transcom, the bigger the opportunity for bigger savings.
  • Buy books and school supplies at a discounted rate through our partnership with the leading bookstore company in the Philippines.
  • Plus a lot more perks when you join our Transcom family.

Requirements

  • At least 3 year(s) of working experience in the related field is required for this position.
  • Candidate must possess at least a Bachelor's/College Degree on any course.
  • Preferably Senior Executive / Supervisor specializing in BPO/Call Center or equivalent.

Additional Requirements

  • Bachelor’s Degree holder, preferably in Education, Psychology, Journalism, Creative Writing, Mass Communication, or any related field.
  • Knowledge in using Powerpoint, Articulate, Captivate, Photoshop, Adobe Premiere, or any photo or video editing software.
  • Knowledge of a Learning Management System
  • Must be familiar with most updated software and tools utilized in delivering training content to effectively develop programs and modules (MS Office or Google Suite).
  • Samples of modules developed for training and/or published works which show proficiency in using the required technology.
  • Certifications in Training, Instructional Design, and Using Web Based Training Tools
  • Preferably with 3 years experience as a Trainer / Instructional Designer / eLearning Developer /
  • Course Developer / Content Developer in a BPO setting

Additional Information

  • Location: Mandaluyong City, NCR.
  • Full Time position(s) are available.

Transcom is a global employer in an industry that depends on strong, resourceful, talented people. We are a results-focused company. Your progress will be determined by your talent and your contribution to the success of your team and our business.

In return for commitment, hard work and talent, we offer competitive salaries and benefits, high-quality training and opportunities to forge a career in a progressive, client-focused business.

Our goal is that every employee becomes their own best motivator, and that management's role in this area is to foster a culture of motivation that is effective in the long term.