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CUSTOMER SERVICE REPRESENTATIVE | With Experience in Freight Forwarding Industry | Makati

THI Logistics Philippines Corp.

Requirements

  • At least 1 year(s) of working experience in the related field is required for this position.
  • Candidate must possess at least a Bachelor's/College Degree on any course.
  • Preferably Junior Executive specializing in Customer Service or equivalent.
  • Required skill(s): Computer literacy, interpersonal relationship, communication skills both oral and written..
  • Required language(s): English.

Responsibilities

  • Close monitoring of shipments' status (tracks shipment details, locations, ETAs)
  • Handles import / export data for shipment and provide support for many steps of the transportation process
  • Provides customer assistance by addressing problems and answering questions.
  • Communicates with the higher management to prepare a strategy for operations to run efficiently
  • Performs general clerical tasks such as filing, copying, and faxing documents.
  • Submits accurate and complete report on time as required by the client/s
  • Gives immediate feedback to immediate superior and or client/s in case of discrepancies or potential problem
  • Works with carrier and third-party services
  • Notifies customers if shipments are delayed
  • Needs to communicate with THI branches in Asian countries, and Agents in the United States & Europe.

Additional Requirements

  • At least 1 to 2 years Customer Service work experience in the Freight Forwarding industry
  • Highly detail-oriented to inspect all inventory items and accurately prepare outgoing shipments for customers

Additional Info

  • Location: Makati City, NCR.
  • Full Time position(s) are available.

About Us

T3EX started with only six employees and gradually grew into a global company today with more than 1,500 employees worldwide.

For 35 years, T3EX Global Holdings has always stayed ahead of the times in order to provide the best services to our customers, and we entered China market ahead of competition, continue to build T3EX’s advantages and strive to become the most competitive company with the highest growth potential for the global logistics industry.

Because we started out small, we strive harder than our competitors, we constantly update our company with the latest knowledge in management and innovation and develop new services; because we strive to become the best in the market, we take initiatives to build a comprehensive logistics network, and provide customized services to our customers, together, we grow stronger and better.

"Rooted in Taiwan, Reaching into Greater China, Envisioning the World", T3EX Global Holdings is not only the first logistics company in Taiwan to list on the OTC board; it has also become one of the leading logistics holding companies in the Asia-Pacific Region. Over the years, we have developed multiple markets with diversified products. And with such advantages, T3EX brings our clients a full range of logistics solutions, and we will always be your most reliable partner wherever you need to be around the globe.