- Candidate must possess at least a Professional License (Passed Board/Bar/Professional License Exam) on any course.
- Preferably Fresh / Entry Level specializing in BPO/Call Center or equivalent.
- Establishes, develops and maintains business relationship with prospective customers and to generate new enrollment for the organization's products/services
- Also asks probing questions for more data as necessary
- Process customer calls consistent with program specified strategies and customer satisfaction measurements but not limited to proper answering procedure, e.g. answering and closing remarks
- Follow and adhere to prescribed training methods
- Serve as first level contact for customer inquiries.
- May respond to customer complaints by referring them to immediate superior.
- Maintain acceptable levels of performance including but not limited to attendance, adherence customer courtesy, and all other productivity and efficiency targets and objectives
- Learn new methods and services as the job requires
- Identify Inaccuracies in databases and report problems for correction
- other related duties assigned
- Location: Taguig City, NCR.
- Full Time position(s) are available.
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant, a member of the NASDAQ-100, is ranked 205 on the Fortune 500 and is consistently listed among the most admired companies in the world.