Process Associate (Retail Banking) | Alabang

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Responsibilities

Successful candidates will provide customer service assistance for multinational clients specializing in banking and financial services. This organization is considered one of the largest corporations in the United States. A Global Bank Servicing US Credit Card Label.

 

JOIN US NOW AND ENJOY THE FOLLOWING BENEFITS:

  • Competitive Compensation package with monthly performance incentives
  • Meal and other allowance
  • HMO and dental coverage from Day 1 of employment
  • Continuous education assistance and skills enhancement through training & personal development programs
  • Exciting and encouraging work environment!

 

Requirements

  • Candidate must possess at least a Bachelor's/College Degree on any course.
  • Preferably Fresh Grad / Entry Level specializing in BPO/Call Center or equivalent.

Additional Requirements

  • At least 18 years of age
  • Graduate of a 4-year course
  • Call center experience of 6-months to 12-months supporting credit card collections will be an ADVANTAGE but not required
  • Must possess excellent PC and key-boarding skills
  • Willing to work with different shifts including night, weekend schedules and overtime
  • Ability to work in a fast-paced and high volume service center, self-managing call efficiencies
  • Detail-oriented
  • Excellent English oral and written communications skills
  • Ability to promptly resolve client inquires and escalate as needed
  • Ability to attentively service customer needs and concerns while being empathetic and maximizing opportunity to build rapport with the customer
  • Can demonstrate strong active listening skills & probing; able to display solution-focused approach & “can-do-attitude”
  • Willingness to address the expressed and unexpressed needs of the client helping to build customer loyalty
  • Ability to utilize tools and resources appropriately to efficiently resolve customer inquiries
  • Strong problem solving and decision-making skills
  • Able  to service customers on a variety of topics, which can include, but not limited to, providing account transaction details, placing investigations or on-line navigation assistance
  • Ability to be organized and detail oriented with the capability to multi-task
  • Amenable to work in Northgate Cyberzone, Alabang, Muntinlupa City

 

Click APPLY NOW and expect a CALL within 24-48 hours from our recruitment team.

 

WE ENCOURAGE WALK-IN APPLICATIONS!

 

*Terms and Conditions Apply.

 

Additional Information

  • Location: Muntinlupa City, NCR.
  • Full Time position(s) are available.
  • Number of vacancies: 25.

Genpact (NYSE: G) is a global professional services firm that makes business transformation real. We drive digital-led innovation and digitally-enabled intelligent operations for our clients, guided by our experience running thousands of processes primarily for Global Fortune 500 companies. We think with design, dream in digital, and solve problems with data and analytics. Combining our expertise in end-to-end operations and our AI-based platform, Genpact Cora, we focus on the details – all 87,000+ of us. From New York to New Delhi and more than 25 countries in between, we connect every dot, reimagine every process, and reinvent companies’ ways of working. We know that reimagining each step from start to finish will create better business outcomes. Whatever it is, we’ll be there with you – accelerating digital transformation to create bold, lasting results – because transformation happens here.