Team Leader for Iloilo

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Job Description 

The Team Leader (TL) is directly responsible for managing product knowledge, profitability, quality, and effectiveness of his/her team. His/her daily activities primarily focus on effective leading and managing a team of CSR to meet company objectives in all areas of employee, client and shareholder satisfaction. This especially includes the developing competencies of the CSRs and ensuring that behaviors are in alignment with the TransVision goals.

Essential Duties & Responsibilities:

-Promote communication and be open to feedback.
-Keep motivation high by adapting the leadership style to individual needs.
-Create an environment conducive to success by promoting and recognizing initiatives.
-Ensure high employee satisfaction and attendance. 
-Promote teamwork and cooperation amongst team members and colleagues.
-Lead by example.
-Take full responsibility and the required action on disciplinary procedures.
-Ensure that all members of the team meet targets consistently and become eligible for the Reward Fund.

Job Specifications (Qualifications, Skills and Experience)

Educational Background:
-University degree or equivalent higher qualification

Work Experience:
-Have worked in an operations department. 
-Have worked with figures and understand basic mathematics needed for reporting, analysis, and differentiation purposes.
-Have worked in a performance-driven environment
-Have lead a team of people

Skills Requirements:
-Manage your time effectively and be focused on setting clear objectives and priorities.


  • At least 2 year(s) of working experience in the related field is required for this position.
  • Candidate must possess at least a Bachelor's/College Degree on any course.
  • Preferably Supervisor / Senior Associate (5 yrs and up experience) specializing in BPO/Call Center or equivalent.

Additional Information

  • Location: Iloilo, Western Visayas.
  • Full Time position(s) are available.
  • Number of vacancies: 5.

Transcom is a global employer in an industry that depends on strong, resourceful, talented people. We are a results-focused company. Your progress will be determined by your talent and your contribution to the success of your team and our business.

In return for commitment, hard work and talent, we offer competitive salaries and benefits, high-quality training and opportunities to forge a career in a progressive, client-focused business.

Our goal is that every employee becomes their own best motivator, and that management's role in this area is to foster a culture of motivation that is effective in the long term.