SM Supermalls - SM City San Pablo - Customer Relations Services Representative

SM Prime Holdings, Inc.


At least 1 Year Experience

Contractual, full, or part time position are available

1 vacancy available left


Customer Relations Services Representative provides support to the Supervisor and Manager in the implementation of the security plans and programs of the department. These are but not limited to:

                Checking the attendance of security agency personnel

                Conducting regular inspection of all security posts in the mall

                Investigating security incidents and/or violations and preparing related reports

                Conducting security orientation to new tenants

                Ensuring proper monitoring of traffic situation and parking area status

                Filing of documents

                Attending to all types of complaints in coordination with Mall Operations

                Ensuring that manning of security posts is properly done


As you need to create a pleasant atmosphere in the mall by providing and ensuring maximum security, safety and well-being of the customers, tenants, and employees, expect that your day to day functions to include non-routine tasks.



  • At least 1 year(s) of working experience in the related field is required for this position.
  • Candidate must possess at least a Bachelor's/College Degree on any course.
  • Preferably Fresh Grad / Entry Level specializing in Customer Service or equivalent.

Additional Requirements

Educational Requirements

Candidate must possess at least a Bachelor’s/College


Experience Requirements

Fresh graduates are welcomed to apply; work experience in security, safety and customer service is an advantage


Work Location

Candidates must be willing to be assigned in SM City San Pablo

Additional Information

  • Location: Laguna, CALABARZON.
  • Full Time position(s) are available.
  • Number of vacancies: 1.

About Us

SM Prime Holdings, Inc. (SMPH) is one of the largest integrated property developers in Southeast Asia that offers innovative and sustainable lifestyle cities with the development of malls, residences, offices, hotels and convention centers. It is also the largest, in terms of asset, in the Philippines.