Customer Service Representative - Bataan

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Responsibilities

We are a global professional services firm that makes business transformation real. We drive digital-led innovation and digitally-enabled intelligent operations for our clients, guided by our experience running thousands of processes for hundreds of Global Fortune 500 companies.

 

From New York to New Delhi and more than 20 countries in between, Genpact has the end-to-end expertise to connect every dot, reimagine every process, and reinvent companies’ ways of working.

 

Our focus is to make sure we have the right set of people delivering what we promise. People who think with design, dream in digital, and solve problems with data and analytics. People who obsess over operations, focus on the details, and lead change by being curious, incisive and courageous in everything they do—on a foundation of unyielding integrity.

 

We are Genpact. Transformation happens here. Come, be a part of our exciting journey!


JOIN US NOW AND ENJOY THE FOLLOWING BENEFITS:

  • Competitive Compensation package with monthly performance incentives
  • Meal and other allowance
  • HMO and dental coverage from Day 1 of employment
  • Continuous education assistance and skills enhancement through training & personal development programs
  • Exciting and encouraging work environment!

 

Position Description:

Research Agent is responsible for providing support to the Outreach Department by updating and maintaining records on required Provider Offices.     

Primary Duties:

  • Research internet for disconnected, wrong, and/or no data telephone numbers for required Provider Offices.
  • Contact Provider offices to verify members are at their location.
  • Contact provider offices to locate missing charts from uncompleted sites.
  • Follow up on pull list returned from provider office to identify location or disposition of charts.
  • Monitor printer and fax queue for correspondence returned from provider offices.
  • Review and track unsent faxes to determine reason and obtain a resolution. 

 

Qualifications and Skillsets:

·         High school diploma

·         Excellent Written and Oral communication skills

·         Willing to work shifting schedules

·         Able to multitask

·         Proficient with Microsoft Word and Excel

·         Demonstrate accuracy and attention detail.

Current Challenges/Opportunities:

·         Soft Skills

·         Proper Call Handling

DOCUMENTS REQUIRED upon passing FINAL INTERVIEW:

  • SSS employment history (SSS static Report)
  • COE (from previous/most recent employer) or accomplished Exit Clearance Form in the absence of COE
  • College or high school diploma
  • Transcript of Records (TOR)

We also have a FREE CALL CENTER TRAINING* with ALLOWANCE* and INCENTIVES*!


Click APPLY NOW and expect a CALL within 24-48 hours from our recruitment team.


WE ENCOURAGE WALK-IN APPLICATIONS!


Visit our Recruitment hub with:

  • A copy of your resume
  • Valid ID/s,
  • SSS number (if available); and of course!
  • your friends and colleagues who are seeking for not just a job but CAREER, GROWTH and DEVELOPMENT!

Look for MIKA as your CONTACT PERSON.

 

*Terms and Conditions Apply.

 

 

Requirements

  • Candidate must possess at least a High School Diploma on any course.
  • Preferably Fresh Grad / Entry Level specializing in BPO/Call Center or equivalent.

Additional Information

  • Location: Bataan, Central Luzon.
  • Full Time position(s) are available.
  • Number of vacancies: 50.

Genpact (NYSE: G) is a global professional services firm that makes business transformation real. We drive digital-led innovation and digitally-enabled intelligent operations for our clients, guided by our experience running thousands of processes primarily for Global Fortune 500 companies. We think with design, dream in digital, and solve problems with data and analytics. Combining our expertise in end-to-end operations and our AI-based platform, Genpact Cora, we focus on the details – all 87,000+ of us. From New York to New Delhi and more than 25 countries in between, we connect every dot, reimagine every process, and reinvent companies’ ways of working. We know that reimagining each step from start to finish will create better business outcomes. Whatever it is, we’ll be there with you – accelerating digital transformation to create bold, lasting results – because transformation happens here.