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Customer Service Representative Project Based (Voice)

SPi Global

Requirements

  • Candidate must possess at least a Some College (But did not graduate), Bachelor's/College Degree on any course.
  • Preferably Fresh Grad / Entry Level specializing in Customer Service or equivalent.
  • Required skill(s): English.
  • Required language(s): English.

Responsibilities

Benifits:

  •  Sign on Bonus
  • Competency-based completions bonus 
  • Attendance Bonus
  • GCs for overtime 


Job Description:

  • Communicates with customers to gather details and/or probe for necessary information 
  •  (i.e. specific concerns, account details, name etc.) in order to correctly identify and assess customers’ needs 
  • Manages customer complaints, provide appropriate solutions and alternatives within time limit; follow up to ensure resolution
  • Endorses customers to supervisors or more experienced employees for issues or concerns requiring escalation
  • Drafts and composes e-mails/ responses that are clear and concise and ensures that they contain the complete information needed by the client

 

Qualifications:

  • Completed at least 2 years in college 
  • Willing to work on a fixed graveyard shift  
  • With or Without experience
  • With excellent English communication skills both spoken and written

Additional Info

  • Salary between PHP 17.00 and PHP 18.00
  • Location: Parañaque City, NCR.
  • Contract position(s) are available.
  • Number of vacancies: 15.

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SPi Global is a market leader in technology-driven solutions for the extraction, enrichment and transformation of content assets. Our suite of proprietary technology platforms combined with our deep understanding of content workflows and data structures is the reason we are the partner of choice of leading information companies.

While content is the key product of information companies, it is fast becoming a key differentiator across each industry. Our vision is to deploy technology solutions that will make content accessible, adaptable and actionable. This means enabling content to be found easily when you need it, adapted to the device that you are currently using and delivering the insight that you need to make a decision.

There are many ways SPi Global touches lives today and makes a difference. We can make the same difference for you