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ICT Technical/User Support (Tier 2) - SAP/PRISM FI

International Organization for Migration

Requirements

  • At least 3 year(s) of working experience in the related field is required for this position.
  • Preferably Junior Associate (1-4 yrs experience) specializing in IT/Computer - Hardware or equivalent.

Responsibilities

Position Title: ICT Technical/User Support (Tier 2) – PRISM FI

Duty Station: Manila (Global) Administrative Centre (MAC)
Classification: General Service Staff/G-5
Type of Appointment: Fixed term, one year with possibility of extension
Estimated Start Date: As soon as possible

Closing Date: June 05, 2020

Salary: Php 603,027 per annum net of taxes

 

Context:

This position will be based in Manila (Global) Administrative Centre (MAC), Philippines and may only be filled by the country's nationals.

The position is based in Manila Administrative Centre (MAC), headed by the Director of MAC. Information and Communications Technology (ICT) is one of the divisions with its operations delocalized to MAC.

Under the overall supervision of the Head of Global User Support, and the direct supervision of the Shift Supervisor (Tier 2), the successful candidate will provide second-level (Tier 2) user and technical support and services to users of IOM’s corporate applications and infrastructure worldwide, promoting a client and service-oriented approach. The successful candidate of this position provides support mainly in the area of PRISM-Financials.

 

Required Qualifications and Experience

Education

  • University degree in Accounting, Business Administration or a related field from an accredited academic institution, with three years of relevant professional experience in Helpdesk / Service Desk roles; or
  • Completed High School degree from an accredited academic institution, with five years of relevant professional experience.
  • Specialized formal training on IT systems, business software (Microsoft Office), web-based applications, SAP HR and Financials;
  • Valid and relevant Microsoft, Cisco, and/or ITIL Certifications an advantage.

Experience

  • Demonstrated experience in user and technical support with one year of which in shift/team lead role in the area of:
    • project management practice;
    • information management;
    • infrastructure and networks;
    • disaster recovery; and
    • global user support.

Note

Working Hours: Work in any of the shifts scheduled, including holidays and weekends to provide a 24/7 global user support.

 

How to apply:

Interested candidates are invited to submit their applications until 05 June 2020 at the latest.

 

Please visit the job advertisement through this link for complete details: https://philippines.iom.int/jobs/vacancies/vn-0272020-vn-0272020-ict-technicaluser-support-tier-2-sapprism-fi-g-5-manila-global

 

IOM welcomes applications from qualified individuals, irrespective of their race, religion, skin color, nationality, age, disability status, ancestry, sex, sexual orientation, gender identity or expression, marital status, family structure, mental health status, or any other characteristic.

 

Only short-listed candidates will be invited for an interview.

Additional Info

  • Salary between PHP 49,217.00 and PHP 49,218.00
  • Location: Makati City, NCR.
  • Full Time position(s) are available.
  • Number of vacancies: 1.

About Us

International Organization for Migration (IOM) - the UN Migration Agency

Established in 1951, as the global lead agency on migration, IOM works with its partners in the international community to assist in meeting the growing operational challenges of migration, advance understanding of migration issues, encourage social and economic development through migration, and uphold the well-being and human rights of migrants.

IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

IOM works in the four broad areas of migration management: migration and development, facilitating migration, regulating migration, and addressing forced migration. Cross-cutting activities include the promotion of international migration law, policy debate and guidance, protection of migrants’ rights, migration health and the gender dimension of migration.

IOM works closely with governmental, intergovernmental and non-governmental partners.

The IOM Constitution gives explicit recognition to the link between migration and economic, social and cultural development, as well as to the right of freedom of movement of persons.

With 169 Member States (as of 2018), additional 8 States holding observer status and over 400 Field locations, IOM continues to grow. IOM counts more than 11,000 staff, with more than 97 percent of staff members based in the Field, with international-to-national staff ratio of 1:9.

IOM's structure is highly decentralized, with IOM Headquarters located in Geneva, Switzerland and this has enabled the Organization to acquire the capacity to deliver an ever -increasing number and diversity of projects and programmes. This global decentralized structure enables IOM to respond quickly and with flexibility to an ever changing migration environment.

In 2003, the Global Administrative Centre was established in Manila (now known as the Manila Administrative Centre or MAC), and provides global support in the areas of finance, human resources management, information technology, staff security, project tracking, and health claims processing, among others.