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Urgent Hiring for Technical Support Representatives - Project Based

SPi Global

Requirements

  • Preferably Fresh Grad / Entry Level specializing in BPO/Call Center or equivalent.

Responsibilities

  • Responsible for all customer inquiries and questions
  • Provide excellent customer service at all times
  • Follow up to customer inquiries by taking specific action in a timely manner
  • Troubleshoot software and system problems
  • Exercise retention efforts when appropriate
  • Work with confidential customer information
  • Problem solve to help customers resolve issues
  • Enter data from customers into various software programs
  • Field calls, emails, chat and web-based service requests from customers

Additional Info

  • Location: Parañaque City, NCR.
  • Full Time position(s) are available.
  • Number of vacancies: 30.

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About Us

SPi Global is a market leader in technology-driven solutions for the extraction, enrichment and transformation of content assets. Our suite of proprietary technology platforms combined with our deep understanding of content workflows and data structures is the reason we are the partner of choice of leading information companies.

While content is the key product of information companies, it is fast becoming a key differentiator across each industry. Our vision is to deploy technology solutions that will make content accessible, adaptable and actionable. This means enabling content to be found easily when you need it, adapted to the device that you are currently using and delivering the insight that you need to make a decision.

There are many ways SPi Global touches lives today and makes a difference. We can make the same difference for you