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Service Desk Associate (Cebu)

Accenture Inc.

Requirements

  • Candidate must possess at least a Bachelor's/College Degree on any course.
  • Fresh Grad / Entry Level specializing in Customer Service (Technical) or equivalent.

Responsibilities

Responsibilities

  • Provide technical support for resolution of customers’ IT problems, incidents, issues, requests and queries
  • Liaise with other support teams as necessary to resolve customer requests or incidents
  • Ensure proper documentation, notification, escalation, tracking and follow up of all incidents

Qualifications

  • Graduate of any Bachelor’s degree
  • Undergraduates with 2 years of college education plus 6 months of relevant work experience are welcome to apply
  • With good knowledge and skills in IT
  • Interest in providing technical support and assistance to clients and end-users via call, chat and email
  • Excellent written and verbal English communication skills

Additional Info

  • Location: Cebu City, Central Visayas.
  • Full Time position(s) are available.
  • Number of vacancies: 31.