- At least 1 year(s) of working experience in the related field is required for this position.
- Candidate must possess at least a Bachelor's/College Degree on any course.
- Junior Associate (1-4 yrs experience) specializing in BPO/Call Center or equivalent.
Roles & Responsibilities
- Answers inquiries by clarifying desired information; researching, locating, and providing information and in some cases through outbound calling.
- Determines requirements by working with customers.
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
- Fulfils requests by clarifying desired information; completing transactions; forwarding requests.
Desired Skills and Abilities
- Knowledge of relevant software computer applications and equipment;
- Knowledge of customer service principles and practices;
- Typing Skills minimum 40 WPM with 85% accuracy & Basic System Navigation Skills
- Must possess a good command of the English language, including excellent grammar
- Ability to retain detailed important information and/or instruction
- Ability to solve complex problems in a Customer Service oriented environment
- Ability to comprehend, capture and interpret basic customer information
- Ability to exercise emotional sensitivity to customer needs and challenges
- Professional attitude, enthusiastic and reliable
Must be flexible and willing to work irregular hours including evenings, weekends, public holidays and any work schedule required to satisfy client and customer needs in a 24/7 work environment.
- Salary between PHP 17,000.00 and PHP 19,000.00
- Location: Quezon City, NCR.
- Full Time position(s) are available.
- Number of vacancies: 40.
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To be a globally preferred business process transformation partner for our clients, creating value in their business through innovative outsourcing solutions.
To Make Our Customers More Competitive
HGS has evolved the following set of Seven Values that inspire and energize every employee of the Company and its subsidiaries: