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Customer Service Representative/ Technical Support Representative (Bacolod & Iloilo)

Transcom Worldwide Philippines Inc.

Requirements

  • Candidate must possess at least a High School Diploma, Senior High School Diploma on any course.
  • Fresh Grad / Entry Level specializing in BPO/Call Center or equivalent.
  • Required language(s): English.

Responsibilities

 

  • Uphold global standards in Customer Service
  • Uphold global standards in Technical Support.
  • Provide a trouble-free and fun interaction with customers of defined client projects
  • Perform assigned customer service, telemarketing, and back-office tasks
  • Impart a positive customer service experience with the aim to promote long-term partnership between the company, client, and shareholders

Qualifications:

  • K12 graduates or Bachelor/College degree on any course (with or without experience)
  • Also open to candidates with High School/Vocational diploma (must have at least 8 months TSR or 12 months CSR experience)
  • Must be 18 years old and above
  • Proficient in the English language (both spoken and written)
  • Open to a flexible working schedule
  • Willing to work at our Bacolod or Iloilo site.

IMPORTANT NOTICE: 

Transcom Benefits:

  • Regularization Increase
  • Rice Subsidy
  • Clothing Allowance
  • Transportation Allowance (for onsite employees)
  • Internet Allowance (for work at home employees)
  • Day 1 HMO - Medical Benefit
  • 24/7 TeleConsult - Medical Benefit
  • Free Psychologist Consultation
  • Medicine and Vision Reimbursement
  • Perfect Attendance Bonus
  • Scholarship Program
  • Retirement FUnd
  • Free Shuttle Service
  • In-house & Online Phramacy
  • TAP Card Rewards (free meals and medicine)
  • Transcom T:Buddy HELP Line
  • Loyalty Incentives
  • Accident & Life Insurance

Additional Info

  • Location: Bacolod City, Western Visayas.
  • Full Time position(s) are available.
  • Number of vacancies: 25.

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VISIT OUR RECRUITMENT HUBS:

  • Manila - Las Fiestas Road, Frontera Verde Compound (in front of Tiendesitas) | Mon-Fri, 10:00 am to 7:00 pm
  • Bacolod - Lopue's South Square, Araneta Highway, Brgy. Tangub, Bacolod City | Mon-Fri, 8:00 am to 6:00 pm
  • Iloilo - Retail 3A, Ground Floor, One Global Center cor MegaWorld Ave. & Cyber Street, Iloilo Business Park , Iloilo City | Mon-Fri, 9:00 am to 6:00 pm

About Us

Transcom is a global customer experience specialist, providing customer care, sales, technical support and credit management services through our extensive network of contact centers.

We are 30,000 customer experience specialists at 53 contact centers across 22 countries, delivering services in 33 languages to over 400 international brands in various industry verticals.

Whether onshore, offshore or near shore, we are uniquely focused on delivering outstanding customer experiences, driving satisfaction, brand loyalty and additional sales while also adding insights and value to our clients' business operations.

Transcom has been in the Philippines since 2007. We currently have facilities located in Pasig, Mandaluyong, Iloilo and Bacolod.