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Healthcare Insurance Account - Open to all courses!

Cognizant Technology Solutions Philippines Inc.

Requirements

  • Candidate must possess at least a Bachelor's/College Degree, Senior High School Diploma, Some College (But did not graduate) on any course.
  • Fresh Grad / Entry Level specializing in BPO/Call Center or equivalent.

Responsibilities

  •  Act as primary contact handling complex and escalated inbound calls with agents, insureds, and internal departments and negotiate solutions while providing high level of customer service
  •  Adhere to scheduling guidelines of the department
  •  Handle inquiries, research problems, process transactions, and develop solutions to billing related issues and auto coverage queries
  •  Place outgoing calls as needed to resolve outstanding customer issues
  •  Resolve billing and remittance discrepancies through direct contact with customers in a timely manner
  •  Follow up and monitor account related billing issues as necessary to ensure appropriate action has been taken
  • Provide assistance to both internal and external customers and team members to develop solutions to billing problems and arrange payment plans to collect premiums
  • Ensure documentation of account notes is current and complete and act as a liaison for problem resolution for customers and other departments
  • Respond to questions and issues regarding billing & collection, auto coverage by providing information and documentation
  • May perform business process work
  • Other duties as assigned

Additional Requirements

 

  • Completed 2 years w/ at least 18 months BPO voice experience (billing exp is preferred)
  • With at least 6 months customer service voice experience
  • Good English communication skills
  • Willingness to work on shifting schedule in Cebu

Additional Info

  • Location: Taguig City, NCR.
  • Full Time position(s) are available.
  • Number of vacancies: 50.

About Us

Cognizant is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant, a member of the NASDAQ-100, is ranked 205 on the Fortune 500 and is consistently listed among the most admired companies in the world.