banner

Patient Service Representative

Makati Medical Center

Requirements

  • Candidate must possess at least a Bachelor's/College Degree on Business Studies/Administration/Management, Hospitality/Hotel and Restaurant Management, Tourism/Travel.
  • Fresh Grad / Entry Level specializing in Customer Service or equivalent.
  • Required skill(s): Customer Service Skills, Communication Skills.

Responsibilities

  • Candidate must possess at least a Bachelor's/College Degree preferably in Tourism, Hotel and Restaurant Management, Business Studies/Administration/Management or equivalent.
  • Applicants must have an excellent customer service skill and is willing to work on a shifting schedule.
  • Fresh graduates are welcome to apply.
  • Must have a pleasant personality and able to communicate well..

Job Summary

The Patient Service Representative/Specialist serves as Makati Medical Center's frontline contact in Central Registration. Furthermore, he/she will be responsible for the patient-related servicing including responding to queries, providing information and assistance, and managing complaints and feedback.

 

Additional Info

  • Location: Makati City, NCR.
  • Full Time position(s) are available.
  • Number of vacancies: 5.

About Us

Valuing lives and providing premium and personalized healthcare services are the promise and commitment that make Makati Medical Center (MakatiMed) the premier hospital in the Philippines for over 50 years.

Located at the heart of the country’s primary central business district, MakatiMed, with a 600-bed capacity, delivers quality and compassionate service through its highly skilled and board-certified physicians, compassionate nurses, competent allied healthcare professionals and management staff, modern facilities and state-of-the-science medical equipment and technology.
    
MakatiMed is committed to deliver best practices in healthcare, stringent safety standards and excellent patient care. We are accredited by the Department of Health (DOH) and PhilHealth’s Benchbook of standards as a Center of Excellence, and is accredited as a Mother-Baby Friendly Hospital under the Mother-Baby Friendly Hospital Initiative (MBFHI) program of the DOH, the United Nations Children’s Fund (UNICEF), and the World Health Organization (WHO). 

We are also accredited by international certification body, Joint Commission International (JCI), a public acknowledgement of our world-class services and our continued dedication to superior patient care.

MakatiMed has a longstanding commitment to tirelessly upgrade the level of patient safety in the Philippines. Our Center for Regenerative Medicine (CRM) made MakatiMed one of only four hospitals that received accreditation from the DOH as a hospital-based facility engaging in cell-based therapy in the Philippines.  The Makati Medical Center-Institutional Review Board (MMC-IRB) is recognized by the Forum for Ethical Review Committees in Asia and the Western Pacific, a seal of international approval for MakatiMed’s ethics review committee. The MMC-IRB is also awarded the highest level of accreditation (Level III) by the Philippine Health Research Ethics Board, giving it the privilege to be part of the Ethics Review Resource Committees of the Philippine Food and Drug Administration (FDA). As such, it can be called upon by the FDA to conduct reviews on its behalf, as well as review new drugs or device protocols where results will be submitted in support of registration for marketing authorization.

MakatiMed's decades of medical innovation and compassionate care to its patients, their families, and community is enhanced by pioneering significant clinical research initiatives, commitment to continuous modern medical advancement, and training new generations of healthcare providers who can proudly continue its tradition of excellent healthcare service. The hospital's specialty society-accredited internship, residency, and subspecialty fellowship training programs have consistently produced many of the outstanding physicians of the country today. 

MakatiMed remains to be the Hospital with a Heart.