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CUSTOMER CARE AGENT (Australian Energy Account)

Probe Group (formerly Stellar Philippines)

Requirements

  • Candidate must possess at least a Bachelor's/College Degree, Doctorate Degree, High School Diploma, Post Graduate Diploma / Master's Degree, Professional License (Passed Board/Bar/Professional License Exam), Senior High School Diploma, Some College (But did not graduate), TESDA / Technical / Vocational Certificate on any course.
  • Fresh Grad / Entry Level specializing in Customer Service or equivalent.
  • Required language(s): English.

Responsibilities

  • Customer Support via Inbound calls: Responsible for assisting customers with inquiries
    relating to: Billing, Sign-ups, Status of Service Orders, Status of Transfers
  • Compensation Package PHP18,000
  • Performance incentives (Profit Shares)
  • Pre-dominantly dayshift schedule
  • Onsite Training and Nesting in Cubao
  • Work from Home arrangements are available but subject to candidate’s tech capacity and performance in production
  • Training starts on March 29

Additional Info

  • Location: Quezon City, NCR.
  • Full Time position(s) are available.
  • Number of vacancies: 20.

About Us

Stellar is a global provider of business process outsourcing solutions, operating outsourcing centers around the world that collectively manage over 300 million customer interactions and 100 million transaction processes every year.

We pride ourselves on taking a flexible approach to meeting client needs with outsource models ranging from short-term trial or overflow services to long-term end-to-end customer management solutions. All our services are underpinned by a reputation for quality, and our advanced Business Intelligence reporting technology provides clients with in-depth customer insight.


Product and Services:
Stellar Philippines offers voice and non-voice solutions to clients from the United States and Australia. As such, we offer both day shift and night shift positions to employees.

Cultures and Values:
Stellar’s core values include uncompromising integrity, having a stake in outcomes, having respect for people, operational and financial excellence, and maintaining a fun environment for all.

Benefits:
· Sick and vacation leaves available a month after starting
· Night differential
· Over profit incentives
· Net profit sharing bonuses
· Comprehensive health coverage
· Work in Eastwood, Cubao, Pampanga, Naga and Cebu