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Customer Service Representative- Quezon city (Open for Fresh Graduates)

John Clements Consultants Inc.

Requirements

  • Candidate must possess at least a Bachelor's/College Degree, Some College (But did not graduate) on any course.
  • Fresh Grad / Entry Level specializing in Customer Service or equivalent.

Responsibilities

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Job Description

  • Answer inbound calls from customers
  • Document all calls handled accurately
  • Guarantee departmental metrics are met by adhering to key standards in contact rates and handling procedures
  • Produce positive customer experience by effectively answering inquiries and handling problem-solving scenarios
  • Redirect/Transfer calls to the correct department for better transition and service
  • Adhere to prescribed shift and schedule to meet Service level targets

Qualifications

  • Graduate of any Bachelor's Degree
  • Completed at least 2 years of college (with BPO experience)
  • Excellent English communication skills
  • Amenable to work in UP Technohub,Quezon City (on site)

Additional Info

  • Location: Quezon City, NCR.
  • Full Time position(s) are available.
  • Number of vacancies: 1.

About Us

Since its inception in 1974, John Clements Consultants, Inc. has grown into one of the largest consulting firms in the Philippines today, with a leadership position in the local market and a strengthening presence in the international scene, notably in Asia, the Middle East, and the US. While it has grown in size and business interests, locally and internationally, and prospects of further expansion remain in the horizon, the John Clements Consultants Group has maintained its focus on its core competencies: recruitment and training.