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Mall Operations Online Officer (Metro Manila)

SM Prime Holdings, Inc.

Requirements

  • At least 2 year(s) of working experience in the related field is required for this position.
  • Candidate must possess at least a Bachelor's/College Degree on Architecture, Business Studies/Administration/Management, Engineering (Others).
  • Junior Associate (1-4 yrs experience) specializing in Engineering - Others or equivalent.

Responsibilities

The Mall Operations Online Officer will act as SM Malls Online TROs.  They will establish the operational system with the tenant as they get onboarded the SM Malls Online App.  They will guide the tenant in the process of uploading their inventories and help facilitate the tenant’s fulfillment of the order: from store to Fulfillment Center, then to the customers’ intended place of delivery.  The Mall Operations Online Officer will also teach tenants the use of software such as SelluSeller, the main software used for uploading products and updating inventory and will offer additional software and logistics support to tenants, should there be concerns.  For Live Tenants, they are to ensure out of stock % is no more than 20% of live assortment for all covered tenants in the mall who are live on SMO and maintain at least 80% of physical assortment of the Mall Store are live in the SMO app.  As TROs, they have to ensure that at least 70% of tenants are covered in the mall and Live on SMO are updating their inventory on a daily basis (7 days a week).

Additional Requirements

Requirements:

  •     Candidate must possess at least a Bachelor's/College Degree in Architecture, Engineering, Business Studies/Administration/Management, Property Development/Real Estate Management or equivalent.
  •     At least 2 year(s) of working experience in tenant relations, client management, documentation, customer service and the related field is required for this position.

Work Location:

Applicants must be willing to work in Metro Manila

Additional Info

  • Location: Pasay City, NCR.
  • Full Time position(s) are available.
  • Number of vacancies: 1.

About Us

SM Prime Holdings Inc.

SM Prime Holdings, Inc. was incorporated in the Philippines in 1994. They started as a mall developer and operator and grew to be the biggest retail shopping center developer and operator in the Philippines. Currently, it has 72 malls in and outside Metro Manila and 7 shopping malls in China, totaling 9.5 million square meters of Gross Floor Area (GFA). In the Philippines, they have a total of 18,475 tenants and 1,885 tenants in China.

SM Prime goes beyond mall development and management through its units and subsidiaries. SM Development Corporation (SMDC) is the residential business component that sells affordable condominium units. SM Prime’s commercial business units, the Commercial Property Group (CPG) is engaged in the development and leasing of office buildings in Metro Manila. Its Hotels and Convention Centers business unit develops and manages various hotel and convention centers across the country.

 

SM Supermalls (Shopping Center Management Inc.)

With a history spanning 60 years in the retail industry and over two decades in the shopping center business, SM Supermalls is a multi-faceted institution consisting of stores, malls, banks, residences, resorts, hotels, and business establishments. Beyond business, SM Supermalls also aims to encourage unity in the Filipino family by providing a world-class yet wholesome experience that the whole family can enjoy.

Alongside the core business areas of the SM Group, SM Supermalls is one of the most well-known divisions of the Group. SM Supermalls is the Philippines' retail and mall giant because of its one-stop shopping concept. With more than 70 malls in the Philippines and abroad, it has become an engine for economic growth, providing jobs for Filipinos.

New jobs are created wherever SM goes. SM Supermalls jumpstarts careers, helps small businesses grow, and creates dynamism in the localities its malls operate in. With continuous expansion that includes building up to five new malls each year for the next five years, SM Supermalls aims to provide more jobs and seeks growth opportunities in international locations.

The phenomenal growth of SM Supermalls is attributed not only to the guiding vision and inspiring courage of Mr. Henry Sy, Sr., but also to its great resource of employees who have steadfastly delivered exceptional service and additional value to SM Supermalls customers and the communities where its malls are located. Throughout the years, SM Supermalls takes great pride to have employed the best and highly talented individuals that have enabled it to attain milestone after milestone.

 

SM Lifestyle Inc.

SM Lifestyle Incorporated or SMLI is the lifestyle and entertainment solutions company of SM Prime Holdings Inc. that offers the best in movies, events, and leisure. Starting with SM Cinema, the largest cinema exhibitor in the country, as its sole marque, the company has now grown 15 major brands which include: SM Cinema, Director’s Club Cinema, IMAX Theatre, XD: 4D Theatre, Mega Screen, WM Cinemas, SM Skating Rink, SM Bowling and Leisure Center, Exploreum, Snack Time, e-PLUS Tap to Pay, Galeón, Mall of Asia Arena, SM Tickets, and Blink.  SMLI aims to promote bonding activities among Filipino families and friends, through entertainment and leisure facilities, while advocating the ease of use and personalized service created to complement the Filipino lifestyle.

 

Family Entertainment Center Inc.

Family Entertainment Center, Inc. is one of the managing companies of SM Prime Holdings Inc. that manages the leisure and amusement parks. We have outdoor parks (Sky Ranch), indoor parks (Storyland) and the amusement rides inside the mall (Amusement rides). We are present in almost all malls of SM. 

 

SM Engineering Design and Development

SM Engineering Design and Development is the architectural and engineering arm of the Group's Retail and Mall properties, responsible for the development and modernization.