- At least 1 year(s) of working experience in the related field is required for this position.
- Candidate must possess at least a Bachelor's/College Degree, High School Diploma, Senior High School Diploma, Some College (But did not graduate), TESDA / Technical / Vocational Certificate on any course.
- Junior Associate (1-4 yrs experience) specializing in BPO/Call Center or equivalent.
Start a #RidiculouslyRefreshing Career with Us!
So what does a Client Analyst really do?
This is your entry into the BPO industry which paves your way to becoming a successful Client Services professional. Think of yourself as the person who will liaise closely with Teammates and clients - to support, analyze, evaluate and resolve issues. So, not just anyone can be a Client Analyst. We are in search of the best of the best among teammates who pride themselves in being detail oriented, and process driven. We need your full concentration now, because we’ll take you through what it takes to be the best Client Analyst!
Imagine yourself going to work with one thing on your mind: you will be the go-to person who will support teammates on back-end concerns related to functionality, performance, reliability, stability and compatibility issues in their day-to-day tools and tasks. You will be the first level of escalation in analyzing and resolving problems, working closely and in association with other concerned departments.
Being detail oriented, you will conduct audits per agent on a daily basis to ensure quality of work and compliance to processes. You will submit End of Shift Reports to support your study, evaluate information, and present analysis. You will ensure that client complaints are resolved and not repeated in future.
As Client Analyst, you will submit weekly and monthly quality reports, identifying potential quality issues per defined process, and escalating quality issues immediately to management. You will attend Weekly Business Reviews with assigned campaign TLs/OMs/Clients; and hold regular calibration sessions with your assigned teams. This includes conducting side by side monitoring of tasks performed by teammates, and providing feedback sessions to teammates and team leaders. Most importantly, you will isolate and report defects or problems; as well as verify solutions or fixes to ongoing issues.
So, do you have what it takes to become a successful Client Analyst? Here’s what we’re looking in our #RidiculouslyGood Humans:
Ability to express ideas, analysis, findings, formulate recommendations, etc. by means of clear and effective written and verbal communications
Ability to acquire a greater understanding of business, economics or relevant subject under study, through the application of research methodologies
Ability to identify patterns or connections between situations that are not obviously related, and identify key or underlying issues in complex situations
Able to focus efforts on discovering and meeting the client’s needs
Passionate about working well and surpassing standards of excellence
Able to work cooperatively with others, to be part of a team, to work together, as opposed to working separately or competitively
Capable of good judgement
Knowledge of customer service practices
1-2 years previous experience as quality analyst or support role, in Sales, Marketing or Customer Service roles
Experience in conducting research and analytics, supported by strong computer proficiency skills
Experience in mediation and conflict resolution techniques
Excellent communication skills (verbal and written)
We are a collective of highly capable humans, who understand how to deploy technology and data to best serve your purpose. From Digital CX to Content Security, AI Operations, Consulting, and anything in between, we consider ourselves responsible for protecting our partners’ interests and supporting their long term success through innovation and technology -powered by ridiculously smart people.
TaskUs partners with the world’s most innovative and disruptive brands to protect what matters most and to thrive in an ever-changing world.
TaskUs currently has over 23,000 employees around the world with offices across the United States, the Philippines, India, Taiwan, Mexico, Greece, and Ireland.
TaskUs is an equal opportunity employer.
Ready to change the way things are done? Then TaskUs is for you.
- Salary between PHP 16,000.00 and PHP 18,000.00
- Location: Rizal, CALABARZON.
- Full Time position(s) are available.
- Number of vacancies: 20.
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Who works with us? Teammates. Young, tech-savvy, edgy, and sarcastic. They believe they can change the world and they will make an impact. They always dare to be different. They are talented, confident, sophisticated, and ambitious -- committed to not just doing their job but to going above and beyond. They believe in making their own destiny. They have more than work experience -- they have life experiences. They are trying to build a movement here, not just an average joe’s company.
Be reminded folks! TaskUs is not for everybody. Goodluck!
TaskUs is not your typical BPO—by design. We’re a collective of highly capable people who know how to deploy technology and use data to fuel our customers’ success. We have the agility to handle the unique needs of startups, the scalability to support their growth, and the power to help mature innovators protect what they’ve built.