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Data Analyst

VXI Global Solutions, LLC

Requirements

  • At least 1 year(s) of working experience in the related field is required for this position.
  • Candidate must possess at least a Bachelor's/College Degree on Actuarial Science.
  • Junior Associate (1-4 yrs experience) specializing in Actuarial Science/Statistics or equivalent.

Responsibilities

Job Summary

This position is responsible for data management by making use of database tools, reports and software and other consolidation methodologies.  The Specialist will act as an internal/external client interface for data gathering requirements and ensures that data development would result to valid and accurate output.  May interpret data gathered and provide meaningful insights to management for use in decision making.

                                                                                                                                                  

Role and Responsibilities

  • Generate, collate, and provide meaningful analysis and statistical reports used in decision-making and issues them out on a timely manner to appropriate channel and recipient.
  • Design standard reports and metrics reporting to the line of business involving relevant performance metrics and ensure compliance on the meaningful use and application of these reports.
  • Investigate and analyze data and decide upon alternatives to complete the assignment.
  • Interface and collaborate with operational counterparts and partners (report analyst, operations managers, directors, etc.) in benchmarking, processes and data mapping, subject-matter sharing, and provides backup support.
  • Write, edit, index or revise a variety of technical, user documentation such as articles, reports, tables and other documentations related to the specified Line of Business.
  • Work with business leads (SD, OM, AD) of the programs the analyst supports to improve reporting structure, integrity and processes.
  • Critically evaluate information gathered from multiple sources, reconciles conflicts, decomposes high-level information into details, abstract up from low-level information to a general understanding and distinguish user requests from the underlying true needs.
  • Work independently with users to define concepts
  • Perform other duties that may be assigned from time to time

 

Technical Competencies

  • Ability to work with minimal guidance or supervision in a time critical environment.
  • Skill in verbal and written communication to analyze, interpret and address customer needs and requirements.
  • Interacts effectively with all levels of management and customers.
  • Attention to details.
  • Flexible and quickly adapts to changing business needs and processes.
  • Knowledge of contact services industry and best practices.
  • Advanced Knowledge of PC applications, including MS Office (Word, Excel, PowerPoint)
  • Excel knowledge should include advanced formulas, power pivot
  • Basic Knowledge in database management, SQL coding, reports generation and automation scripting skills (SQL, MS SSMS, VBA) is a plus but not a requirement
  • Willing to travel if needed and work day/graveyard hours

Additional Info

  • Location: Quezon City, NCR.
  • Full Time position(s) are available.
  • Number of vacancies: 5.

About Us

Our Company

VXI Global Solutions provides innovative and transformative customer care and customer experience (CX) solutions to the world’s leading brands. Throughout our worldwide organization, we foster a people-first culture that is unique in the industry, winning accolades and awards for both our positive work environment and performance excellence.  Today, there are more than 35,000 people who are part of the VXI family in 42 locations in North America, Asia, Europe and the Caribbean.

We deliver contact center and BPO services, omnichannel and multilingual support, software development, CX innovation, quality assurance (QA) and infrastructure outsourcing. In addition, we’ve developed a dynamic suite of award-winning, customer care tools that enhance the entire lifecycle of the customer-care advisor. We use these tools every day within our operations and license them to clients and third parties that want to attain high levels of performance in their own operations.   

We’re one of the fastest growing, privately held business services organizations in the United States. Our client partners rely on our complete range of customer management contact center and technology solutions to retain and grow their customer base while maintaining the highest level of quality and operational excellence.