Order Processing Specialist (Night shift)

Vertiv Philippines

Requirements

  • Candidate must possess at least a Bachelor's/College Degree on any course.
  • Fresh Grad / Entry Level specializing in Clerical/Administrative Support or equivalent.
  • Required language(s): English.

Responsibilities

Job Description

Primary Duties and Responsibilities:   

  • Processes all single phase UPS orders, DP Manual Entry orders and Transfer Orders
  • Reviews Project Registration Details in Partner Portal and releases the order for processing
  • Processes after-invoice adjustments in a prompt manner to avoid unnecessary credit hold to customers.
  • Processes Return Good Authorization in a prompt manner to avoid unnecessary credit hold to customers.
  • Identifies customer needs through communication and probing.
  • Creates solutions to customer problems and provides sound recommendations to their queries.
  • Assists customers in handling, servicing, follow-up, communication and closure of issues.
  • Participates in team meetings. Huddles and information cascades.
  • Assists in any reporting activity or duly assigned task by immediate supervisor as needed, or in fulfillment of and in relation to essential functions.
  • Fulfill other reasonable duties and projects as required.
  • Serves as back-up for next level similar or related function for business continuity.

Additional Requirements

Job Highlights

  • Specially looking for talented candidate
  • Creative environment
  • Opportunities for enhanced learning

Ideal Candidate: 

  • Experience in Back Office Support, Order Management & Customer Service environment is a plus.
  • Specific Knowledge/Ability:
    • Very good attention to detail, follow-up, extreme sense of urgency and perseverance.
    • Strong communication and organizational skills.
    • Ability to resolve conflict expeditiously under intense scrutiny of the Sales Force and management.
    • Ability to work in a fast paced, high-pressure environment, and provide timely and accurate follow up to inquires.
    • Ability to perform all duties with the least amount of supervision.
    • Time management and strong Interpersonal skills.
    • Strong Team Effort mentality.

Additional Info

  • Location: Mandaluyong City, NCR.
  • Full Time position(s) are available.
  • Number of vacancies: 8.